ROLE:
The Associate Director Warehousing will be responsible for delivering warehouse and logistics solutions that provide the best customer experience in an efficient and cost-effective manner. The Associate Director Warehousing will have a primary focus on improving costs/P&L performance, efficiencies, safety, service, strategic planning, and projects, as well as team development to meet the department and company strategic goals.
This position will develop internal and external partnerships with transportation operations, sales, finance, procurement, and customers to continuously improve service metrics while reducing operational costs. This position will develop the operating plan for the assigned warehouse operations, both inbound and outbound, and is accountable for achieving overall operating results that are consistent with campus and company goals. This position will manage the operations of assigned warehouse and work teams and ensures results meet or exceed customer expectations for product quality and service reliability, speed, and accuracy.
ESSENTIAL FUNCTIONS:
– Responsible for leading and/or influencing a team to optimal performance by holding the team accountable to key metrics such as, but not limited to, on-time dispatch, efficiency KPIs, ISQL performance, inventory accuracy, and asset management.
– Providing consistent coaching while maintaining morale and the overall development of team members.
– Take action to correct performance gaps and /or address improvement opportunities.
– Create high customer service and productivity expectations among associates while monitoring individual and team performance.
– Lead the development of improved work processes and procedures that enhance productivity and effectiveness of assigned work teams, equipment, and space, and is accountable for achieving the incremental results from the implementation of these improvements.
– Responsible for managing P&L and execution cycles. Identify opportunities to improve processes that result in lowered expense and/or improved execution with an understanding of how each change affects key stakeholders and the region.
– Prepare operating budgets for assigned warehouse, reviews and finalizes operating budgets with the Warehouse Director and/or VP, Operations and is accountable for developing and implementing work processes that ensure achievement of budgetary and service goals.
– Responsible for the day-to-day operations. Oversee scheduling of work teams and initiates short- and long-term planning with key support staff to ensure the warehouse meet the needs of the business under different and changing business conditions.
– Assess business conditions, evaluate business needs, and take action to address near-term opportunities to improve service, reduce costs, and enhance operational results of assigned warehouse and work teams.
– Hold the team accountable for clear communication with proper stakeholders and serve as the champion for all internal and external communication. Build relationships and ensures open communication lines with partners in transportation operations, sales, customer service, procurement, and the customer.
– Accountable for developing talent and driving positive leadership engagement.
– Own promoting a safety culture and ensuring compliance with all laws, regulations, and company policies, providing consistent application in all aspects of discipline. Maintain safe working conditions and leads accident prevention initiatives to reduce injuries and workers compensation losses.
– Ensure all hiring practices and training is complete and to standard. Enforce the execution of the company’s policies and standard operating procedures. Responsible for ensuring employees are informed and aware of business processes and policies.
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
A Bachelor’s degree is preferred, however, a high school diploma with 15+ years’ experience in Warehouse Operations, Logistics Management, Supply-Chain Management a must. Possess excellent communication and problem-solving skills and are able to work with little supervision.
• Bachelor’s degree in Logistics or Business Analytics (preferred)
• 7+ years’ experience in customer service warehouse management or logistics management
• Ability to work with little supervision and track multiple processes.
• Knowledge of laws, regulations, (FDA, OSHA, Etc.)
• Solid understanding & experience using warehouse management systems
• Previous customer service experience
• Outstanding organizational and coordination abilities
• Excellent communication and interpersonal skills
• Keen on working in a fast-paced environment.
• Strong analytical skills
o Mastery in Excel (required)
o Mastery in MS office suite
PHYSICAL REQUIREMENTS
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds if needed.