Position Overview:
The Spare Parts Salesperson will drive the sales of spare parts and components for our asphalt plants and manage any other requirement from customers to other brands plants. The ideal candidate will have a strong background in sales, customer relationship management, and technical understanding of asphalt plant equipment to effectively support our customers’ maintenance and operational needs.
Key Responsibilities:
Sales and Business Development:
- Identify and develop new sales opportunities for spare parts and components to existing and potential customers.
- Build and maintain strong relationships with customers to understand their equipment requirements and promote our product offerings.
- Collaborate with the sales team to develop sales strategies, pricing models, and promotional campaigns to achieve sales targets.
- Maintain the CRM with latest customer contacts and potential sales volumes.
- Maintain cold call schedule and close interaction with sales and service teams.
Technical Expertise:
- Gain a deep understanding of our asphalt plant equipment and spare parts catalog to provide technical advice and recommendations to customers.
- Assist customers in selecting the right spare parts and components based on their equipment specifications, usage, and maintenance requirements.
- Stay updated on industry trends, competitor offerings, and market demands to make informed sales decisions.
Order Management and Customer Support:
- Process spare parts orders, prepare quotations, and manage order fulfillment to ensure timely delivery and customer satisfaction.
- Coordinate with internal departments (e.g., logistics, production) to prioritize orders, resolve shipping issues, and track order progress.
- Provide post-sales support, including troubleshooting assistance, warranty claims processing, and handling customer inquiries and feedback.
Market Analysis and Reporting:
- Conduct market research and analysis to identify potential market segments, customer needs, and competitive landscape for spare parts sales.
- Generate sales reports, forecasts, and performance metrics to track sales activities, analyze trends, and make data-driven business decisions.
Travel as required. Expected below 20%.
Qualifications:
- Bachelor’s degree in business, engineering, or a related field; technical background in asphalt plant equipment is preferred.
- Proven track record (3+ years) in spare parts sales, preferably within the heavy equipment or construction industry.
- Strong sales acumen, negotiation skills, and ability to build and maintain customer relationships.
- Technical proficiency to understand equipment specifications, parts catalogs, and maintenance requirements.
- Excellent communication, organization, and problem-solving skills with a customer-focused mindset.
- Proficiency Microsoft Office Suite, and sales reporting tools.
- CRM Dynamics and SAP is a plus.